If the paper publication has not been used, copied or otherwise used, it can be returned without giving any reason within 14 days from the date of receipt of the parcel, in accordance with the Act of March 2, 2000 on the protection of certain consumer rights and
on liability for damage caused by a dangerous product. (Journal of Laws of March 31, 2000)
Electronic editions of the e-book
It is not possible to return an e-book by law.
“Art. 38 The right to withdraw from a contract concluded outside the business premises or at a distance is not available to the consumer in relation to contracts: (…)
13) for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the consumer’s express consent before the deadline to withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw from the contract. ” (Consumer Rights Act).
You can download the return form here>>>
The returned item must be returned with the proof of purchase within 14 days, then you will receive a refund of the value of the product. If it is found to be impaired, the return may not be complete. However, we do not reimburse the costs of returning the publication to us. Both in the case of complaints and returns, we do not accept any parcels sent “cash on delivery”.
The publication should be sent to the following address:
Street: Dzieci Warszawy 48
Postal code: 02-495 Warsaw
Please send all questions and comments to the e-mail address: